GACA issues May classification for air transport service providers, airports

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in May.

In a statement, GACA stated that the total number of complaints filed against air carriers in May amounted to 1,318.

Saudi Arabian Airlines (SAUDIA) was the least carrier complained about with 10 complaints per 100,000 passengers. The airline recorded a timely complaint handling rate of 95%.

Fly adeal ranked second with 11 complaints and a closure rate of 99%. Meanwhile, Flynas came third with 13 complaints per 100,000 passengers, reporting a timely complaint closure rate of 100%.

The most frequent complaints for May were about boarding services, flights, then tickets. 

In May, King Fahd International Airport in Dammam reported the lowest complaints, at a rate of 0.3% per 100,000 passengers among international airports that receive over six million passengers annually. It recorded a timely complaint closure rate of 100%.

Prince Sultan bin Abdulaziz International Airport, reported the lowest complaints, at a rate of 0.4% per 100,000 passengers among international airports that receive less than six million passengers annually. It reported a timely complaint handling rate of 100%. 

For domestic reports, Najran Airport recorded the lowest complaints per 100,000 passengers with two complaints, or 2%, recording a timely complaint processing rate of 100%.