NWC highlights benefits, mechanism of water meter verification

Logo of National Water Co. (NWC)

The National Water Co. (NWC) confirmed that the initiative to verify water meter data is characterized by ensuring that it is linked to the actual beneficiary, be it the owner or the tenant, according to the SPA.

The move also preserves their rights, helps them manage all services associated with the account, and contributes to the continuity of services provided. In addition, it allows the company to communicate directly with beneficiaries and send notifications related to their account.

The company explained that the verification of meter data allows the actual beneficiary to request services, track their status through digital channels, as well as receive invoices and SMS related to their meters. Further, the beneficiaries will be able to know the details of their account, track consumption and receive notifications if it is too high.

The meter information can be easily verified through logging in via the NWC mobile app or the electronic branch, then select the account(s) to be verified, and determine the current relationship that binds the customer to the account, whether owner or beneficiary.

If the account is not added, the owner can add his meter and determine the current relationship that binds him with simple steps, indicating that if the account is visible to the beneficiary and can see it details, then it is considered verified. If the existing account is not related to the customer, the option "not mine" is selected.

The verification of water meter data guarantees the rights of everyone, whether owner or tenant. At the end or termination of the tenancy in properties with independent meters, the water meter reverts to the owner's ownership.

Whereas the owner of a property with multiple owners must form owners association and appoint a representative to verify the meter data.

NWC indicated that where there is a group of tenants in a property with a shared meter, the meter remains associated with the owner of the property. Even if the meter is in the name of a deceased person, the legal representative of the heirs must verify the meter details by adding the account and attaching a copy of the power of attorney.

The company pointed out that the request to verify information for a tenant in a property with a separate meter would be verified on the IJAR platform.

NWC emphasized that the meter would automatically revert to the owner's name upon termination of the tenancy. NWC point out that the documents required for the information-verifying process from property owners are proof of ownership of the property.